Legal

Client Service Agreement

This is the agreement every form on this site acknowledges. The booking terms below it cover the practical details of quotes, payments and travel documents.

Last updated: September 12, 2026 · Version csa-2026-09-12

Travel with Grace & Joy, LLC (“Agency”) is an independent contractor of Travelmation, LLC. Bookings made through Travel with Grace & Joy are ticketed and administered under Travelmation, LLC.

1. Purpose

This Agreement sets forth the terms under which Agency provides professional travel planning services to Client. The Agency operates as an independent contractor of Travelmation, LLC. Travelmation is the “seller of record” for all bookings.

2. Scope of Services

Agency agrees to:

  • Research, design, and book travel arrangements at Client's request.
  • Provide advice, communication, and assistance throughout the planning and travel process.
  • Act as an intermediary between Client and travel suppliers (airlines, cruise lines, hotels, tour operators, etc.).

3. Fees & Payments

  • Planning/service fees charged by Agency are non-refundable, regardless of travel booked or completed.
  • Commission from suppliers is retained by Travelmation and shared with Agency per internal agreement.
  • Client is responsible for all supplier costs, deposits, and penalties.

4. Acknowledgment of Travelmation Terms

Client agrees to read and accept Travelmation's Terms & Conditions, which govern the purchase of travel services. These are incorporated by reference into this Agreement.

5. Client Responsibilities

Client agrees to:

  • Provide accurate personal and payment information.
  • Review itineraries and invoices promptly upon receipt.
  • Obtain required travel documents (passport, visas, vaccinations, etc.).
  • Maintain appropriate travel insurance (recommended).

6. Liability & Disclaimers

  • Agency is not the travel supplier and cannot guarantee supplier performance.
  • Agency is not liable for injury, loss, delay, or damages caused by third-party providers, government actions, natural disasters, pandemics, strikes, or events outside Agency's control.
  • Agency makes every effort to ensure accuracy of information provided but is not responsible for typographical errors, supplier changes, or miscommunications outside Agency's control.
  • Agency's liability shall in no event exceed the amount of service fees paid by Client to Agency.

7. Cancellation & Changes

  • Supplier penalties apply per their policies.
  • Agency fees remain non-refundable once work has begun, even if Client cancels.
  • Any additional work requested after cancellation may require new service fees.

8. Chargebacks & Payment Disputes

  • Client agrees not to dispute or charge back payments for Agency fees or supplier charges once services are rendered or travel arrangements are confirmed.
  • In the event of a chargeback or payment reversal initiated by Client, Client remains responsible for the full amount of any fees, commissions, supplier penalties, or losses incurred by Agency.
  • Client agrees to reimburse Agency for any costs, fees, or damages (including legal fees) associated with defending or resolving a chargeback.
  • Disputes must be addressed directly with the Agency first, before contacting a credit card company or financial institution.

9. Travel Insurance Acknowledgment

  • Client acknowledges that Agency has recommended the purchase of travel insurance.
  • If Client declines, Client assumes all risks of loss, cancellation, interruption, medical expenses, and other travel-related issues.

10. Documentation Responsibility

Client is solely responsible for obtaining and carrying all required travel documents, including valid passports, visas, health/vaccination records, and any other documents required by destinations or suppliers.

11. Communication Acknowledgment

Client bears responsibility for reviewing and understanding all communications. Final documents and booking information will be sent by email, and opening these emails shall constitute acceptance. Client agrees to notify Agency promptly of any discrepancies.

12. Force Majeure

Agency shall not be liable or responsible for any failure or delay in performance caused by acts of God, weather, natural disasters, labor strikes, government actions, pandemics, terrorism, or any other circumstances beyond Agency's reasonable control.

13. Collection & Attorney's Fees

In the event Agency must pursue collection of unpaid fees, chargebacks, or damages, Client agrees to reimburse Agency for all costs of collection, including reasonable attorney's fees.

14. Entire Agreement / Severability

This Agreement is intended to supplement and work with Travelmation's Terms & Conditions. If there is any conflict between the two agreements, both shall remain enforceable. If any provision is found unenforceable, the remainder shall remain in effect.

15. Governing Law

This Agreement shall be governed by the laws of the State of Michigan.

Booking terms

These apply to every quote, booking and form submitted through this site, alongside the agreement above.

1. Agency role

Travel with Grace & Joy is an independent travel advisory affiliated with Travelmation, LLC. We act as an intermediary between you and the airlines, cruise lines, hotels, resorts, tour operators, transfer companies and other suppliers that provide your travel arrangements. Those suppliers are independent businesses and are solely responsible for delivering the services you purchase, and their own terms, conditions and liability limits apply to your booking.

2. Quotes and pricing

All quotes are subject to availability and are not guaranteed until a deposit is received and the supplier confirms your reservation. Prices, taxes, fuel surcharges and government fees may change without notice prior to final payment. Promotional rates may have restricted availability, blackout dates or additional supplier conditions.

3. Deposits and final payment

Deposit amounts and final payment deadlines are set by each supplier and will be stated in your proposal or confirmation. Failure to make a payment by the stated deadline may result in automatic cancellation of your reservation and forfeiture of amounts already paid. It is your responsibility to note and meet all payment deadlines; reminders are a courtesy, not a guarantee.

4. Changes and cancellations

Changes and cancellations are governed by the terms of the applicable supplier and may incur significant penalties, up to 100% of the amount paid. Any professional planning or service fees charged by Travel with Grace & Joy are earned upon payment and are non-refundable, and are separate from supplier penalties.

5. Travel insurance

Travel protection is strongly recommended for every booking and may cover trip cancellation, interruption, delay, medical care, evacuation and baggage. If you decline coverage, you accept full financial responsibility for any loss. Coverage terms, exclusions, pre-existing condition waivers and purchase deadlines are determined by the insurer, not by us.

6. Travel documents

You are responsible for ensuring that every traveler holds valid documentation, including passports (generally valid at least six months beyond your return date), visas, entry permits, proof of vaccination or health documentation where required, and that all names provided match those documents exactly. Name corrections after ticketing may incur fees or be impossible. Denied boarding or entry due to improper documentation is not the responsibility of Travel with Grace & Joy.

7. Health, safety and fitness to travel

You are responsible for assessing whether your chosen itinerary is suitable for your health, mobility and fitness. Please advise us of any accessibility needs, medical conditions or dietary requirements in advance so we can request appropriate accommodations, which remain subject to supplier availability.

8. Group and wedding bookings

Group and destination wedding arrangements may be subject to contracted minimums, room block release dates, attrition penalties and event minimums. The group leader or wedding couple signing a supplier contract is responsible for its financial terms. Individual guests are responsible for their own payment deadlines and documentation.

9. Client information and privacy

Information you submit through our forms is used to prepare quotes, complete bookings and communicate with you about your travel. It is shared with suppliers only as needed to fulfill your arrangements. See our privacy policy for details on how information is stored and used.

10. Newsletter communications

By subscribing to The Passport List you consent to receive periodic marketing emails. You may unsubscribe at any time using the link in any email, which does not affect communication about active bookings.

11. Limitation of liability

To the fullest extent permitted by law, Travel with Grace & Joy is not liable for personal injury, property damage, delay, loss, inconvenience or additional expense caused by supplier default or negligence, weather, acts of God, civil unrest, strikes, pandemics, border closures, mechanical failure, or any other event beyond our reasonable control.

12. Acceptance

Submitting a form, paying a deposit or accepting a proposal constitutes acceptance of these terms and conditions on behalf of all travelers in your party.

Questions about these terms? Email krisporter@travelmation.net and we'll walk through them with you.